Help & frequently asked questions

Pick your dates and guest count on a listing, click Reserve, and pay with any major card via Stripe. Some hosts auto-accept; others have 24 hours to confirm. You're only charged once confirmed.

We charge a 3% guest service fee at checkout, and a 5% platform fee taken from the host's payout. Hosts also pay Stripe's processing fee (~1.5%–3% depending on card type). No hidden charges.

Yes. The refund amount depends on the listing's cancellation policy (flexible, moderate, strict). The breakdown is shown to you before you confirm a cancellation. Refunds typically reach your statement in 5–10 business days. See our cancellation policy.

Yes. Open the trip and click Change dates. The host has to accept; until they do, your original dates stay confirmed.

Right after the host accepts your booking. Until then we show only the city and an approximate map pin.

A property you're allowed to rent short-term, photos, a description, and a Stripe account so we can route payouts. We'll walk you through Stripe Connect; it takes about 5 minutes.

Stripe pays out to your IBAN 24 hours after each guest checks in (configurable). Our 5% fee is deducted on each booking; you keep 95% of the payout minus Stripe's processing fee.

Yes — go to your listing's calendar page. We provide an iCal export URL you can paste into Airbnb / VRBO / Google, and an import URL field for their feed.

Yes. From the listing's edit page, invite a co-host or cleaner by their room2let email. They'll see the listing in their host dashboard once they accept.

We redact phone numbers, emails, and messaging-app links until a booking is confirmed. This protects you from scams and keeps communications on-platform where we can help if anything goes wrong.

Use the Report button on the listing or message. We investigate and take action under our acceptable use policy.